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H-E-B has become the top U.S. grocery retailer, displacing Amazon.

image : Google

- Costco Wholesale has moved to the second spot in the rankings, ahead of Amazon.

image : Google

- The 2023 Dunnhumby Retailer Preference Index (RPI) placed Amazon in third place.

image : Google

- Sam’s Club moved to fourth place, while Market Basket and Amazon Fresh dropped out of the top five.

image : Google

- The top 10 retailers in the 2023 RPI also include Wegmans, Trader Joe’s, WinCo Foods, and BJ’s Wholesale Club, with BJ's showing significant improvement in the rankings.

image : Google

H-E-B, Costco, and Amazon are the top three retailers with the most customer-aligned value propositions.

image : Google

The Retailer Preference Index (RPI) focuses on five preference drivers: price, promotions and rewards, quality, speed and convenience, digital, and operations.

image : Google

Wegmans has consistently led in quality since the inception of the Dunhumby RPI in 2017.

image : Google

Wegmans has consistently led in quality since the inception of the Dunhumby RPI in 2017.

image : Google

The RPI is based on customer data collected from October 2021 to November 2022 and considers financial measures like market share, efficiency, and sales momentum.

image : Google

 H-E-B excelled in price/promotions/rewards and quality but trailed Amazon in digital speed and convenience. WinCo led in the operations preference driver.

image : Google

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